What began as a small core team of 7 has since grown to 16 contact tracers, who among them speak 11 languages besides English: Spanish, Arabic, Tagalog, Chaldean, Ilocano, Kurdish, Vietnamese, Farsi, Mandarin, Pashto and Cantonese.
Together, PCI’s contact tracers represent the cultural and linguistic diversity of San Diego County and play a critical role in reaching underserved communities with accurate and culturally tailored COVID-19 health information. All team members have been trained and certified through the Johns Hopkins COVID-19 Contact Tracing Course.
COVID-19 doesn’t take a break, and neither does PCI’s contact tracing efforts. Our program operates seven days a week and on holidays to provide San Diegans with the information they need to keep themselves and their families and communities healthy and safe amid the pandemic. Contact tracers make calls from 9 a.m. to 8 p.m. Monday through Friday, and 10 a.m. to 3 p.m. on Saturdays and Sundays.
PCI’s community roots and collaboration with organizations such as the Healthy Start Community Action Network and the San Diego County Promotores Coalition uniquely positions PCI’s contact tracers to refer contacts to services such as economic relief, food assistance or housing assistance due to the impact of COVID-19 on their families.
Additionally, PCI uses state-of-the-art technology to monitor the effectiveness and impact of contact tracing efforts. Our team tracks real-time analytics with Dimagi’s CommCare platform, tailored by PCI to match the program’s unique workflow. PCI collaborates with San Diego County’s HHSA to quickly pivot response efforts based on key indicators and the local situation.
Contact Tracing Project Objectives
PCI aims to provide San Diego County with performance-based contact tracing focused on:
- Responsiveness: Attempting to call all contacts at least once in 24 hours and three times within the first 48 hours after assignment;
- Wholeness: Approaching clusters of contacts associated with a given case; and
- Compliance: Providing education, resources and trusted interactions to increase contacts’ adherence to quarantine and isolation guidance.
The lessons that PCI has learned through contact tracing with San Diego County can be applied to COVID-19 response efforts in other jurisdictions, populations and organizations — from contact tracing to vaccine rollout and other services. For more information about our program and how to partner with PCI to address your global pandemic needs through a local lens, contact Alina Shaw.